Since a majority of referrals and important medical information is sent via fax, it is critical that you never miss a fax.

Studies show that 54% of faxed referrals never even result in an appointment. 

The good news is that there are some easy ways you can ensure you never have a busy fax line, which will ensure you never miss any important documents such as referrals and test results.

By not sending faxes during the day, you free up your fax line to receive faxes.

PROS:

• You can keep doing things exactly how you do them today

CONS:

• Multiple people may still send you faxes at the same time, in which case your fax line will still not receive the transmissions.
• Recipients may encounter a delay in receiving your faxes since they won't be sent during the business hours.
• Your staff might have to stay in the office longer to send the faxes after-hours

Option 2: Purchase an additional fax line

Another option is to purchase an additional fax line for your phone company. 

PROS: 

• You can now send and receive 2 faxes concurrently

CONS:

• You will now have 2 different fax numbers, and will have to pay for 2 lines

Option 3: Consider a cloud solution

These solutions provide the highest reliability, and if you use Medsender for your cloud communication, you'll get additional features such as EMR integration, access to a digital provider network, e-signatures, automated document labeling, HIPAA compliant email, high-resolution image sharing and more. 

PROS: 

• No more physical fax lines and associated telecom bills
• No hardware needed
• No busy fax signals so you never miss a referral
• Your documents are accessible anywhere you have internet

CONS:

• Not all cloud solutions offer a BAA to ensure HIPAA compliance
• Many companies often charge a hefty price with high overage fees

As an alternative to these expensive and non-compliant options, Medsender offers a BAA for HIPAA compliance at no extra charge, and you can get started with a free trial account if you are in the healthcare industry. After your trial, plans start at just $20 per month and can be customized for enterprise needs.